Skip to content
Viento Home

Viento Home

Terms of Service

Last updated: 4 November 2026

These terms cover using the Viento Home website and the orders placed on it. By placing an order or creating an account, you agree to them.

  1. 1.Who we are

    The website is run by Viento Home - "we" below.

    You can reach us by email at info@viento.ge, by phone at +995 558 60 18 36, or from the contact page.

  2. 2.Orders

    • You choose furniture on the website, add it to your cart and place an order. You do not need an account to order.
    • An order placed on the site is a request. The contract is made when our team calls you and you confirm the order. On that call we agree the delivery and installation time and how you will pay.
    • After ordering you get a private link to your order page, which shows what you ordered and its status. Please do not share this link.
    • If we cannot reach you, or an item is no longer available, we may cancel the order - we will let you know.

  3. 3.Prices and payment

    • Prices are in Georgian lari (₾). During a sale the old price is struck through and the sale price applies.
    • The price that applies is the one shown on the website when you placed the order.
    • Nothing is paid on the website and we never ask for card details. How and when you pay is agreed when the order is confirmed.
    • If a price or description is shown by obvious mistake, we will tell you on the confirmation call and you may cancel the order.

  4. 4.Delivery and installation

    • We deliver and install furniture across Georgia. The time and terms of delivery and installation are agreed when the order is confirmed.
    • Please make sure the furniture can be brought in and the room is ready for assembly. If something prevents delivery or installation, we will agree a new time.
    • Please check the furniture on delivery and tell us straight away about any damage or anything that does not match your order.

  5. 5.Cancelling an order

    You can cancel an order before delivery - call or write to us. The order's status (new, confirmed, delivered, cancelled) is shown on the order page and, if you have an account, in My orders.

  6. 6.Returns and defects

    • Your rights, including the right to withdraw from a purchase and to return an item, are set by the Law of Georgia on Consumer Rights Protection. These terms do not limit those rights.
    • If an item is damaged, faulty or does not match your order, contact us - we will repair it, replace it or refund you in line with the law.
    • If an item is made or altered to your own measurements or request, the law may limit returning it. We will tell you so before the order is confirmed.

  7. 7.Pictures and descriptions

    Product pictures are illustrations - many are 3D visualisations. Colours and textures may look slightly different on your screen. Room decor, bedding and accessories are not included in the price unless the description says so.

  8. 8.Your account

    • You sign in with your email and password. Keep your password secret - actions taken from your account count as yours.
    • You can change your details yourself in My account. To delete your account, contact us.
    • We may close an account that is misused, for example for fake orders.

  9. 9.Personal data

    How we handle your data is described in the Privacy Policy.

  10. 10.Governing law

    These terms are governed by the laws of Georgia. We will first try to settle any dispute by talking to you; if we cannot agree, it will be decided by the courts of Georgia.

  11. 11.Changes

    We may update these terms. An order is governed by the terms in force when it was placed. The date of the last update is shown at the top of this page.